Privacy Policy
Last updated: [date]
DRAFT — review and finalize wording with Dr. Hasan Nasir Cheema before publishing.
Our clinic provides this policy to explain how we collect, use, and protect information when you contact us to book a consultation with Dr. Hasan Nasir Cheema.
What we collect
- Your name and phone number, as shared via WhatsApp or Facebook Messenger
- The content of messages you send us while booking, rescheduling, or asking questions
- Appointment details: date, time, and status of your booking
- Payment confirmation status for your appointment (we do not collect or store your card or bank account details — these are handled directly by GoPayFast)
How we use it
- To schedule, confirm, reschedule, and remind you about appointments
- To respond to questions you send us
- To maintain a record of past appointments for continuity of care
What we don't do
- We do not use this system to provide medical diagnoses or treatment recommendations — it exists only to manage bookings
- We do not store payment card or bank details; all payment processing is handled by GoPayFast
- We do not sell your information, and we do not share it with third parties except the service providers required to operate this system (Meta, for WhatsApp/Messenger messaging, and GoPayFast, for payment processing)
How long we keep it
[Describe retention period — e.g., “We retain appointment and conversation records for [X years] for continuity of care and record-keeping, after which they are deleted.”]
Your choices
You can ask us to access, correct, or delete the information we hold about you at any time by messaging us on WhatsApp or Messenger, or by emailing [contact@yourdomain.com].
Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. No system is completely secure, and we encourage you to avoid sharing sensitive information beyond what's needed to book an appointment.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above will reflect the most recent revision.
Contact us
Questions about this policy can be sent to [contact@yourdomain.com] or [clinic phone number].