Privacy Policy

This policy explains how Dr. Hasan Nasir (“we”, “us”) collects, uses, shares, and protects personal information when you use drhasannasir.com, shop.drhasannasir.com, purchase a product, book a consultation, or contact the clinic.

Who is responsible for your information

Dr. Hasan Nasir is responsible for the personal information described in this policy. The clinic is located at Street 4, Chak 199, Gattwala, East Canal Road, Faisalabad, Pakistan. Privacy questions can be sent to drhasannasir12@gmail.com.

Information we collect

• Contact details, including your name, email address, phone number, and billing or delivery address
• Order details, including products purchased, quantities, prices, delivery status, returns, and customer-support messages
• Appointment details, including the requested date, time, booking status, and information you choose to provide when arranging a consultation
• Payment status, transaction references, and limited payment-method information supplied by the payment provider; we do not collect or store full card or bank-account details
• Account details if you create a shop account, such as login identifiers and saved order information
• Technical information, such as IP address, browser and device information, pages viewed, referral source, and cookie or session identifiers
• Messages sent through the website, email, WhatsApp, Facebook Messenger, telephone, or other support channels

How we use information

• To process, deliver, and support product orders
• To schedule, confirm, administer, and communicate about appointments
• To process payments, prevent fraud, and maintain transaction and accounting records
• To respond to questions, complaints, return requests, and delivery issues
• To operate, secure, troubleshoot, and improve the websites and shop
• To comply with legal, regulatory, tax, record-keeping, and dispute-resolution obligations
• To send marketing messages only where you have requested them or where otherwise permitted; you may opt out at any time

Payments

Payments are handled by the payment provider presented at checkout. Payment details are submitted directly to that provider and are governed by its privacy terms. We receive only the information needed to confirm and reconcile your payment, such as status, amount, and a transaction reference.

When we share information

We do not sell your personal information. We share only what is reasonably necessary with service providers that help us operate, including:

• Website, shop, database, hosting, security, and email providers
• Payment providers, banks, and fraud-prevention services involved in a transaction
• Couriers and delivery partners that need your name, phone number, and delivery address
• WhatsApp, Facebook Messenger, or other communication providers when you use those channels
• Professional advisers, regulators, courts, or public authorities where disclosure is required or reasonably necessary to protect legal rights

Cookies and similar technologies

The websites use essential cookies for cart, checkout, account, security, and session functions. They may also use preference, performance, analytics, or third-party cookies. See our Cookie Policy for details and available controls.

Retention

We keep order, payment, delivery, and accounting records for as long as reasonably needed to provide support and meet legal, tax, fraud-prevention, and dispute-resolution obligations. Appointment and related conversation records may be retained for up to 10 years for continuity of care and administrative record-keeping. Technical logs and cookies are kept for shorter periods appropriate to their purpose. Information is deleted or anonymized when it is no longer reasonably required.

International hosting and processing

Some service providers may store or process information outside Pakistan. We use reputable providers and take reasonable steps to ensure information is handled in accordance with this policy and applicable requirements.

Your choices and requests

You may ask to access, correct, update, or delete personal information we hold about you, or withdraw from marketing communications, by contacting us. We may need to verify your identity and may retain information where required for legal, medical, accounting, fraud-prevention, or dispute-resolution purposes.

Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. No online system is completely secure. Please do not send full card details or unnecessary medical information through ordinary email or messaging channels.

Children

The online shop is intended for adults. A parent or legal guardian should place orders or arrange appointments for a minor and is responsible for the information provided.

Changes to this policy

We may update this policy as the websites, shop, service providers, or legal requirements change. The date above identifies the latest version.

Contact us

Email drhasannasir12@gmail.com or call +92 331 6507678 with privacy questions or requests.