Refund, Return & Cancellation Policy

This policy separates physical product orders from appointment bookings. Different rules apply to each. Nothing in this policy limits a right or remedy that cannot be excluded under applicable consumer law.

Eligible product problems

A replacement or refund may be available when a product is:

• Different from the product or quantity ordered
• Materially damaged or leaking when delivered
• Unsealed or visibly tampered with on arrival
• Expired when delivered
• Materially defective or not as described on the product page

Products that cannot be returned

Because the shop sells food, wellness, and consumable products, we cannot accept change-of-mind returns. We also cannot accept a return after a container or seal has been opened, the product has been used, or storage and handling after delivery cannot be verified, unless the product was defective, unsafe, expired, or otherwise not compliant when supplied.

How to request help

1. Email drhasannasir12@gmail.com or call +92 331 6507678 within 7 calendar days of delivery.
2. Provide the order number, product name, delivery date, and a clear description of the issue.
3. Attach clear photographs or video showing the product, batch and expiry information, seal, outer packaging, and courier label where relevant.
4. Wait for return or disposal instructions. Do not send a product back without authorization.

Review and resolution

We may ask for additional information or arrange a return before approving a claim. If the claim is accepted, we will offer an appropriate replacement or refund. If a replacement is unavailable, the affected product price and any basic delivery charge paid specifically for that product will be refunded. Approved refunds are sent to the original payment method where possible, normally within 7 to 14 business days; your bank or payment provider may take additional time to post the amount.

Incorrect address, refusal, and failed delivery

If delivery fails because the address or contact details supplied were incorrect, the recipient was unavailable, or a correctly supplied order was refused, additional delivery or return charges may be deducted from a refund or charged before re-dispatch. This does not apply where the failure was our error or the courier's confirmed mishandling.

Order cancellation

Contact us immediately if you need to cancel a physical product order. We will try to stop fulfilment, but an order cannot be cancelled after dispatch. If we cancel a paid product order because an item is unavailable, an address cannot be served, or a listing error occurred, the cancelled amount will be refunded.

Appointment cancellations and refunds

• Advance payments are non-refundable once an appointment is confirmed, including in cases of illness, a scheduling conflict, personal emergency, late arrival, or non-attendance.
• A confirmed appointment cannot be moved, transferred, or rescheduled by the patient.
• If Dr. Hasan Nasir cancels a confirmed appointment, the advance payment will be refunded in full.

Questions

Please contact us before ordering if you need help understanding product suitability, delivery, or this policy. Product information does not replace advice from a qualified healthcare professional; see the Health Product Disclaimer.