Refund, Return & Cancellation Policy

This policy covers product orders from Zaade Sehat by Dr. Hasan Nasir Cheema and consultation bookings with Dr. Hasan Nasir Cheema. Different rules apply to each. Nothing in this policy limits a right or remedy that cannot be excluded under applicable law.

No refunds or returns

Zaade Sehat products are food and wellness consumables. Once an order is placed, we do not refund, accept returns, or exchange products under any circumstances, including change of mind, personal preference, unsuitability, an opened or used product, or results that differ from your expectations.

Quality checks before dispatch

Every product is checked before it is packed. Products that are expired, spoiled, damaged, or fail our checks are discarded and are never shipped. Natural products can vary in colour, smell, taste, and texture between batches; this is not a defect. Store each product as directed on its packaging.

Food products

Claims are not accepted on food products. Check the outer packaging when your parcel arrives, and do not consume a product whose seal is broken or that appears tampered with.

Reporting a delivery problem

If your parcel arrives damaged, opened, or with the wrong contents, report it within 24 hours of delivery. Reports made after 24 hours, or without the details below, are not reviewed.

1. Email zaadesehat@gmail.com or contact +92 347 933 3299 on WhatsApp or by phone.
2. Give your order number and a short description of the problem.
3. Attach clear photographs or an unboxing video showing the outer packaging, the courier label, and the product.

We will review the report and tell you the outcome. A report does not entitle you to a refund or a return.

Out-of-stock items

Stock shown on the shop is kept up to date, but an item can sell out between your order and dispatch. If that happens, we will contact you to offer an available alternative product or to dispatch the item when it is back in stock. For a cash-on-delivery order, we may instead remove the unavailable item before dispatch.

Cancelling an order

• A cash-on-delivery order can be cancelled before it is dispatched. Contact us as soon as possible.
• A prepaid online order cannot be cancelled for a refund. Contact us before dispatch if you need to correct the delivery details.
• Once an order has been handed to the courier, it cannot be cancelled or changed.

Cash on delivery

We may call or message you on WhatsApp to confirm a cash-on-delivery order before dispatch. An order we cannot confirm may be held or cancelled. If a cash-on-delivery parcel is refused without a valid reason, we may decline future cash-on-delivery orders from that name, phone number, or address, and require advance payment instead.

Order limits and bulk purchases

You can order up to 5 units of each product in a single order. For bulk or reseller orders, email zaadesehat@gmail.com. We may cancel orders that exceed this limit or that appear to be for resale.

Misuse of the shop

We may refuse, hold, or cancel an order, and restrict future orders from a name, phone number, address, or payment method, where we reasonably suspect fraud, fake or duplicate orders, repeated parcel refusals, resale, abusive conduct, or a payment dispute opened without first contacting us. We keep order, delivery, and message records and may share them with our courier, our payment provider, or the authorities when needed.

Appointment cancellations and refunds

• Advance payments are non-refundable once an appointment is confirmed, including in cases of illness, a scheduling conflict, personal emergency, late arrival, or non-attendance.
• A confirmed appointment cannot be moved, transferred, or rescheduled by the patient.
• If Dr. Hasan Nasir Cheema cancels a confirmed appointment, the advance payment will be refunded in full.

Questions

Please contact us before ordering if you need help understanding product suitability, delivery, or this policy. Product information does not replace advice from a qualified healthcare professional; see the Health Product Disclaimer.