Shipping & Delivery Policy

This policy applies to physical products ordered from shop.drhasannasir.com. Appointment bookings are not shipped and are governed by the appointment terms in our Terms & Conditions.

Delivery areas

We deliver to addresses accepted by the shop checkout. Availability may vary by city, postal area, courier coverage, product, and order size. If checkout does not offer delivery to an address, contact us before ordering and we will confirm whether an alternative is available.

Delivery charges and estimates

Available delivery methods, charges, and any estimated delivery period are shown at checkout or communicated with the order confirmation. Estimates are not guaranteed and begin after payment and order verification. Remote areas, weekends, public holidays, weather, transport disruption, and courier capacity may extend delivery.

Order processing

Orders are prepared after payment is confirmed. We may contact you to verify an order, payment, phone number, or delivery address. Dispatch may be delayed until requested verification is completed. If an item becomes unavailable before dispatch, we will contact you to arrange a suitable replacement or refund the unavailable item.

Address and contact details

You are responsible for providing a complete and accurate recipient name, telephone number, delivery address, city, and any directions reasonably needed by the courier. Contact us immediately if a correction is required. We cannot guarantee a change after dispatch.

Tracking and delivery

Tracking information will be shared when supported by the courier. Delivery may require a signature, one-time code, telephone confirmation, or another proof of receipt. Responsibility for the parcel passes to you or your nominated recipient when delivery is recorded at the supplied address.

Inspecting your order

Inspect the outer package and products promptly after delivery. Do not consume a product if its container is leaking, its seal is broken, it appears tampered with, or it is expired. Keep the parcel, courier label, product, packaging, and invoice while a claim is reviewed.

Delayed, missing, or damaged delivery

Contact us if tracking shows an unexplained delay, the parcel is marked delivered but was not received, or it arrives damaged. For visible damage or an incorrect, tampered, leaking, or expired product, notify us within 7 calendar days of delivery and include your order number and clear photographs. The process is explained in our Refund, Return & Cancellation Policy.

Failed delivery and returned parcels

If delivery fails because the address or telephone number was incorrect, the recipient was unavailable, or the parcel was refused without a valid product issue, we may charge the actual re-delivery cost or deduct unrecoverable courier charges from an otherwise available refund. We will contact you before re-dispatch where possible.

Contact

For delivery help, email drhasannasir12@gmail.com or call +92 331 6507678. Include your order number whenever possible.