Shipping & Delivery Policy

This policy applies to physical products ordered from Zaade Sehat by Dr. Hasan Nasir Cheema at shop.drhasannasir.com. Consultations are not product orders and are governed by the consultation terms in our Terms & Conditions.

Delivery areas

We deliver across Pakistan, to addresses our courier serves. If checkout does not accept your address, contact us before ordering.

Payment options

You can pay online at checkout, or choose cash on delivery and pay the courier in cash when your parcel arrives. We may call or message you on WhatsApp to confirm a cash-on-delivery order before it is dispatched.

Delivery charges and estimates

Delivery charges are shown at checkout. Delivery times are estimates and are not guaranteed. Remote areas, weekends, public holidays, weather, and transport disruption can extend delivery. A late delivery is not grounds for a refund or a return.

Order processing

Prepaid orders are prepared once payment is confirmed. Cash-on-delivery orders are prepared once the order is confirmed. We may contact you to verify an order, phone number, or delivery address, and dispatch may wait until that is done. If an item sells out before dispatch, we handle it as described in our Refund, Return & Cancellation Policy.

Tracking your parcel

When your order is dispatched, our courier sends tracking details by SMS to the phone number you gave at checkout. Make sure that number is correct and can receive messages.

Address and contact details

You are responsible for giving a complete and accurate recipient name, phone number, delivery address, city, and any directions the courier needs. Contact us immediately if a correction is needed. Details cannot be changed once the parcel is with the courier.

Checking your parcel

Check the outer packaging as soon as your parcel arrives. If it arrives damaged, opened, or with the wrong contents, report it within 24 hours of delivery, as described in our Refund, Return & Cancellation Policy. Claims are not accepted on food products.

Delayed or missing parcels

If tracking shows a long delay, or marks your parcel delivered when you have not received it, contact us within 24 hours and we will raise it with the courier.

Failed delivery and returned parcels

If delivery fails because the address or phone number was wrong, the recipient was unavailable, or the parcel was refused, the courier returns it to us. We will re-dispatch it once the re-delivery charge is paid. Prepaid orders are not refunded. Refused cash-on-delivery parcels may lead us to decline future cash-on-delivery orders.

Contact

For delivery help, email zaadesehat@gmail.com or call +92 347 933 3299. Include your order number if one was provided in your order confirmation.